Vitality partners with 4me for Enterprise Service Management
Palo Alto, California, October 1, 2020 – 4me, Inc., a leading enterprise service management (ESM) software vendor that enables seamless collaboration between internal and external service providers, is delighted to announce a partnership with VitalityHealth to provide IT Service Management and ESM through 4me in the cloud.
The implementation of 4me significantly reduces software costs, speeds up the transition to ESM and facilitates collaboration with external providers
VitalityHealth, a leading health insurer in the UK, is bringing in the technology to provide a better experience for employees, with greater flexibility and customisation of service delivery. The partnership ensures accountability and consistency of service management to employees looking for enhanced productivity.
The service also integrates with multiple IT suppliers and service providers within Vitality, and systems provided from their parent company, Discovery.
Service Integration and Management (SIAM) is a core function of 4me that enables Vitality to pass requests smoothly between their strategic partners, regardless of their chosen service management solution. With the ability to build consistent processes across providers, any request reassigned by Vitality now remains visible and is tracked to the affected service level agreement. For strategic partner, Tata Consulting Services (TCS), this meant integrating with ServiceNow, and at Discovery, 4me connects to CA Service Manager.
Charles Bresler, Chief Information Officer at Vitality said: “Partnering with 4me allows Vitality to bring together a number of key support services in one place, providing employees with a one-stop-shop for a range of service requests, improving their experience and improving results.”
Several support domains have been set up in 4me for IT and other support functions, such as Facilities Management and HR. 4me also allows secure trusts to be established so these internal service providers can also work together.
“Vitality made this change after looking at what its service management solution was trying to achieve and the improvements they wanted to make,” said Cor Winkler Prins, CEO and co-founder of 4me. “Having a solution that is faster, more user-friendly and easier to maintain frees up the time large enterprises need in order to focus on the quality of service they obtain from their internal and external providers.”
The implementation was undertaken by Revo 4me Services and delivered in 88 days. The consulting and training was provided remotely due to Covid-19, meaning the go-live date went as planned. Vitality switched to 4me with 450 support experts on the same day.
About 4me
4me, Inc. is the provider of 4me, a SaaS service management solution that allows large enterprises to collaborate seamlessly with their managed service providers, while gaining real-time insight into the level of service they receive.
Founded in 2010, 4me is headquartered in Palo Alto, California. Visit www.4me.com
About Vitality – positively different health insurance, life insurance and investments Vitality is part of Discovery Limited, a worldwide insurer and investment manager protecting more than eight million members in 18 countries worldwide, across Europe, the United States, Australia, South Africa, Canada and China.
Vitality pioneered the ‘shared-value’ insurance model, a unique approach based on the scientifically proven principles of behavioural economics. Through this model, Vitality helps members take a more active role in managing their own wellness, encouraging them to develop healthy long-term habits that are good for them, good for the company and good for society. The effect is positive for all stakeholders – members benefit from better health, financial rewards and additional incentives; employers benefit from healthier, more productive, and more engaged employees; and Vitality benefits from a healthier membership base.
About VitalityHealth
VitalityHealth is one of the UK’s leading private medical insurers. Through applications of the shared value model to health insurance, VitalityHealth incentivises members to get healthy, motivating better lifestyle choices and rewarding them for doing so. All VitalityHealth members receive Core Cover, giving them access to private GP video consultations within 48 hours and a Full Cover Promise (including full cover for eligible in-patient and day-patient consultant’s fees). For more information, visit www.vitalityhealth.co.uk
