Business

Trust Business Partners and Koopid Inc Partnership

Trust Business Partners today announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc.

London, England., March 7, 2020 -- Trust Business Partners today announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc., the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys.

Trust Business Partners will be the face of Koopid in the UK&I, representing the brand through sales and marketing activity, recruiting new channel partners, systems integrators and creating local European strategic vendor alliances.

Koopid’s powerful AI and machine learning models connect siloed channels and delivers a single brand seemless experience to customers, meeting them at their preferred channel and at their desired interaction pace. All customer interaction data is persisted and curated for analyzing context, automation opportunities, personalizing customer interactions and increasing agent productivity.

Koopid’s technologies can now be integrated into many market-leading contact centre solutions, enabling seamless transitions from AI-driven customer self-service to live human assistance on chat or voice, while providing agents with conversational context together with a record of current and historical interactions. This delivers an improved customer experience as well as operational benefits across both digital and voice channels.

“Customers today demand well-informed and intelligent conversations and companies are constantly looking at new ways to enhance services while improving time to resolution and reducing cost. Koopid is focused on providing seamless end-to-end customer experience management and will enable partner channels to grow additional revenue streams and service customers better. With Koopid, agents can interact with customers simultaneously on voice and digital channels and leverage virtual agents to complete transactions. We believe that with this partnership, customers we will be able to define the future of hyper-personalized customer journeys, resulting in significant improvements in time to resolution and cost of resolution.” said David Pitts, Founder Partner at Trust Business Partners

“Koopid’s out-of-the box, routing as well as agent desktop software enables agents to provide efficient and informed service through delivering context of current and historical interaction and intelligent agent suggestions.” said Venkatesh Krishnaswamy, CEO, Koopid.

“Our customers have deployed solutions in domains like banking, citizen services, IT services, advisory services, travel, hospitality, healthcare and boutique retail. We hope that this relationship will further extend the significant lead that we enjoy in the communication space, while also expanding the Koopid footprint in the market,” added Krishnaswamy.

Koopid recently collaborated with Avaya on an AI-powered chatbot designed to transform legacy resident-city interactions for several smart city projects in UP and Haryana, India. The chatbot can address residents’ queries with great accuracy, pulling instantaneously from a vast database of knowledge. Moreover, the chatbot can relay this information quickly, eliminating the need for long queues and waiting times.

Citizens can interact with the bot for complex form submission services, allowing citizens to type their question into the chat window, receive an instant response from a virtual digital assistant and fill out online forms. If citizen enquiries cannot be handled by the bot, the chat can be escalated to a human agent, along with the chat history, so that the issue can be addressed without needing to recap previous interactions.

About Koopid:
Koopid’s Multimode Virtual Assistant enables dynamic self-service journeys that incorporate natural language and visually rich user interactions, leveraging the full spectrum of today’s smartphone and web interfaces. Using Koopid’s xDesigner - a drag and drop service creation tool - a customer self-service journey template can be created in minutes with no programming required. These digital journey templates can be invoked from a number of channels: web portal, mobile app, mobile browser, SMS, email or consumer messaging. Each journey is instantiated as a cross-channel persistent conversation - therefore a customer can start on one channel (such as web portal), transition to a different channel (such as a mobile app) and simply continue the journey. At the core of Koopid is a powerful data platform that curates interaction context and conversation data in-line. As a result, customer journeys are continually optimized using AI and machine learning algorithms, personalizing the experience in real–time.

About Trust Business Partners:
Trust Business Partners are a niche consultancy specialising in supporting IT/Voice/Software vendors go to market strategy in the UKI & Europe. David Pitts and Graham Bunting’s (founding partners) experience of local markets is second to none having worked at partner, distributor and vendor level plus running their own successful businesses. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. Simplification, communication and localisation provide a clear advantage in any market. We’re the company you can trust to help you deliver Experiences that Matter to your channels and customers.

Contact:
David Pitts
Trust Business Partners LLP
London, England
+44 77800 93332
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http://www.trustbusinesspartners.com

US Capital Global Securities Launches Dollar 50MM Equity Offering for Koine

San Francisco-based private financial group engaged by UK-based digital asset custody firm as lead placement agent for equity offering.

San Francisco, CA, USA., March 5, 2020 -- US Capital Global Securities, an affiliate of US Capital Global, is offering to eligible investors a $50 million investment opportunity in Koine Finance Ltd (“Koine”). Founded in London in 2017, Koine brings together the full suite of governance, compliance, risk management, and audit of real-time trading to the digital ecosystem. Its custody and settlement platform aims to provide clients with the tools to manage their assets in a low-latency, high-volume environment and benefit from notably increased security, agility, and efficiency.

Headquartered in San Francisco, US Capital Global is a full-service private financial group with an established track record in investment banking, asset management, and capital formation services. Its registered broker-dealer affiliate, US Capital Global Securities LLC, is acting as the lead placement agent for the investment offering for Koine.

Hugh Hughes, Chairman and CEO at Koine, said: “Koine aims to overcome the current post-trade spaghetti of digital assets trading and, through its market standard solution, to unleash the algorithmic trading community to grow volumes significantly. We believe the company meets the full needs of institutional capital in allocating funds using standard fund mandates, which could see the realization of the dream of many in the crypto-asset market. Koine aims always to achieve this within a gold-standard governance and licensing framework and using a significantly more robust security model that is hugely operationally scalable.”

“It’s an honor to support Koine as its lead financial advisor and placement agent on this $50 million equity offering,” said Charles Towle, CEO at US Capital Global Securities. “Having already launched in the UK and other trusted jurisdictions, Koine is focused on driving forward international institutional participation in the digital assets marketplace. Koine has been awarded an Electronic Money Institution (EMI) license, for the issuance of electronic money as part of its payment solutions, by the UK’s Financial Conduct Authority (FCA). The opportunity to participate in this $50 million equity investment in Koine is now open to eligible investors.”

About Koine:
Koine has created a custody and settlement platform for institutional market participants looking to invest in digital assets in a regulated environment. Established in 2017, the company aims to eliminate settlement and counterparty risks, delivering full governance, compliance, risk management, and audit of real-time asset trading. Koine combines a scalable business model with pioneering security and innovative engineering. Approximately two dozen institutions, funds, and family offices have chosen Koine to engage with their digital assets while fully adhering to regulated market practices. Koine is authorized as an Electronic Money Institution (EMI) by the UK Financial Conduct Authority (FCA) for the issuance of electronic money with Firm Reference Number (FRN) 900934. www.koine.com

About US Capital Global:
US Capital Global Securities LLC is the FINRA-licensed broker-dealer division of US Capital Global that acts as placement agent for growth-stage companies, projects, and investment funds. Since 1998, the US Capital Global team has been committed to providing small and lower middle market businesses and investors with sophisticated debt, equity, and investment opportunities usually available only to larger middle market companies and institutional investors, using the latest FinTech and RegTech innovation. US Capital Global manages direct investment funds and provides wealth management and capital raise services.

To learn more about US Capital Global Securities or this investment opportunity, email Charles Towle, CEO, at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +1 415-889-1010.

Contact:
Vanessa Guajardo
US Capital Global
555 Montgomery Street, Suite 1501
San Francisco, CA 94111
415-889-1010
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https://www.uscapglobal.com

Regional Express Now Offers US Amazon Sellers a Simple Joint Application Solution for VAT Registration

Regional Express, part of Xpediator PLC, is pleased to announce its new online service offering joint UK and Germany VAT registration and tax filing for Amazon Sellers.

Southampton, UK, March 5, 2020 -- Regional Express, part of Xpediator PLC (AIM:XPD), is pleased to announce its new online service offering joint UK and Germany VAT registration and tax filing for Amazon Sellers, saving sellers’ time with being able to complete one online form for both countries.

Regional Express is a Service Provider (SPN) for Amazon Global Selling and provides VAT registration and tax filing services for Amazon sellers in the U.S. along with freight forwarding, warehousing & fulfilment, Amazon buffer storage and returns.

Once the UK VAT number is received, Regional Express can ship both the UK & DE stock to the UK and hold the DE inventory in the UK for quick onward movement to Germany.

Regional Express will be able to clear the shipment through UK customs using the seller’s UK VAT/EORI numbers. Regional Express can then deliver the UK shipment to Amazon as normal and then, as the UK VAT number is often received quicker than the German equivalent, hold the German stock in the Regional Express warehouse until the DE VAT number is received. Once the DE VAT number is received and the seller’s Amazon DE account live, Regional Express can label and send to Germany within 48 hours.

This means that sellers will be able to have their products on the Amazon shelves in the UK and Germany much quicker than normal.

Managing Director, Neil Curran, says “We are really pleased to be able to offer U.S. sellers this simple way to sell on both Amazon UK and Amazon Germany. It will be time saving and cost effective for sellers and we will help them through the entire process. As a business we are focused on continually innovating our service offering to meet evolving customer requirements, adding this new service demonstrates once again this commitment.

Find out more- https://www.regionalexpress.co.uk/services-for-amazon-sellers/uk-/-german-joint-vat-registration-and-tax-filing/

Contact Regional Express at This email address is being protected from spambots. You need JavaScript enabled to view it. or on +1 713 955 7113.

Regional Express Ltd conduct all business under the current edition of the Standard Trading Conditions of the British International Freight Association, copy available on application or download from the website www.bifa.org

Add boiler plate:

Regional Express:
Regional Express, part of Xpediator Plc (AIM:XPD), is a global business specialising in freight forwarding, logistics and courier services. As an approved Amazon SPN the company can also provide VAT registration and filing, as well as logistics services for Amazon sellers in the UK, US and Europe.

Contact:
Neil Curran
Regional Express
42A Oriana Way,
Nursling Industrial Estate
Southampton, Hampshire SO16 0YU
+44 (0)1794 516515
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https://www.regionalexpress.co.uk

RCP Community Paves A Road for Successful Small Businesses

RCP Business Community is an online business directory that helps small businesses and entrepreneurs to set a foot in the market. More than a hundred businesses and entrepreneurs are listed on RCP that helps them with digital presence and online visibility. It helps these businesses by offering effective business solutions like building a relationship, mentoring, organizing seminars, and lead generation. All these small but important features play a handsome role in establishing businesses, especially for the new emerging ones.

This online directory for businesses also helps businesses by providing them a platform for interaction among like-minded people. This way they can share ideas and learn from other entrepreneurs about business development skills and marketing. The community forum also helps you with solutions from other members in case of questions related to properly doing the business. This is the best resource available at the RCP business community as you learn best from peers sharing the same views.

Another advantage of joining this community is the immense digital presence one receives. When the business is listed on this forum, anyone looking for anything related to a business can have access to information quite easily. The contact details like the name of owners, services offered, and other important details are highlighted in the listings. This helps in lead generation, which is the only purpose of any business.

The RCP community has an extensive list of special offerings when it comes to its executive members. Some of the additional features they have access to are fast business growth, helping improve the organizational culture, and improving productivity. This is done by offering innovative ideas, skilled teamwork, and other improvement ideas. You also get assistance from the experts, which means you save your valuable resources like time and money behind learning and implementing techniques.

About the company

RCP is an online business directory that involves a GTA-wide membership of more than hundreds of entrepreneurs. This company offers effective business solutions to these emerging businesses as well as a small business to improve their brand recognition and digital presence. RCP community is a place where businesses can find and use several opportunities like lead generation, communication, guidance and support, seminars, and many other executive member benefits.

Contact:

Nithiyan Thava

RCP Business Community

10 Thornmount Drive,

Scarborough ON M1B 3J4

416 770 6833

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https://www.rcpcommunity.ca/

Jacob Robitaille Joins South Coast Improvement Company

Marion, MA, Mar 04, 2020 -- South Coast Improvement Company (SCI), a design-build general contractor serving New England and the Mid-Atlantic states, recently hired Jacob Robitaille as its director or production. Robitaille comes to the Marion, Mass. based contractor after working in a project management role at Delbrook/JKS in Quincy, MA.

In his role as director of production, Robitaille works closely with project managers and superintendents to ensure South Coast Improvement projects run smoothly and meet to exceed client expectations.

“What impressed us most about Jake was the breadth of his 14 years of experience, particularly his time in Washington DC where he worked on multiple public and private projects, ranging in scope from $1M to $1.5 B,” said Tom Quinlan, president of South Coast Improvement Company. “In the short time he has been with us, he has put that vast construction experience and his personal skill set to great use, providing exceptional guidance, support and leadership to our project teams and maintaining quality, schedule and client confidence.”

Robitaille earned his bachelor’s degree at Wentworth Institute of Technology. He also holds an OSHA 30 certification.

“I’m thrilled to be part of the South Coast Improvement team. I was very impressed with the atmosphere that Tom and Henry Quinlan have created here,” said Robitaille. “The company has experienced tremendous growth in recent years. I’m looking forward to putting my years of experience on larger projects to work and help the company continue that growth.”

A native of Fairhaven, Massachusetts, Robitaille is married and lives his wife Jennifer and their four children in Freetown, Massachusetts. In his spare time, he serves on the board of the Freetown-Lakeville Athletic Association and coaches basketball and soccer.

For more information South Coast Improvement, please call 508-748-6545 or visit www.southcoastimprovement.com.

About South Coast Improvement Company:
South Coast Improvement offers a range of design, construction and management services across a variety of sectors—interiors as well as exteriors—including office buildings, health care facilities, educational institutions, commercial properties, assisted living facilities, and residential communities. South Coast Improvement’s services include: Preconstruction analysis; Construction management; General contracting; Design/build services; Capital improvement; Building envelope improvements; and Interior renovations.

For more information, visit www.southcoastimprovement.com or call 508-748-6545.

Media Contact:
Steven V. Dubin, PR Works
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781-582-1061

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